Last Updated
SYNTAGS PROFESSIONAL SERVICES believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, we ensure transparency and fairness in all refund processes.
1. Refund Eligibility & Terms
• Delivery Proof Requirement
If we are not able to provide you a Delivery Proof, then money will be refunded as per company policy. We will be held liable for refund of money received, only in case of our inability to render services.
• Service Charges Deduction
It is hereby agreed by you that refund will be processed only after deduction of 20% from the amount received. The deducted amount will be treated as our services charges of banking and third party payment gateway.
• Refund to Original Payment Method
The refund process will be initiated once the confirmation of the services are provided. In case of refund request accepted, amount will be refunded in the same mode you have paid.
2. Reporting Issues & Complaints
• Damaged or Defective Items
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at their end. This should be reported within 2 days of receipt of the products.
• Service Not As Expected
If the service received is not as shown on the site or as per your expectations, please notify our customer service within 2 days of receiving the service. The Customer Service Team will investigate and take an appropriate decision.